Top 5 Reasons Your Organization Needs Intelligent Automation

Let’s dive into these opportunities to uncover the top 5 reasons your organization needs intelligent automation:

Intelligent automation offers the capability to adapt processes quickly and offer new ways to impact your customers’ experience with your company.

Intelligent automation (IA) combines complementary technologies like artificial intelligence (AI) to augment capabilities beyond what robotic process automation (RPA) can do alone.

Backed by intelligent automation, digital workers can easily integrate with other cognitive technologies like natural language processing (NLP) and machine learning (ML) to adapt processes quickly, offering new ways to positively impact your customer’s experience with your organization.

And with other technologies like optical character recognition (OCR), intelligent document processing (IDP), and business process management (BPM), your IA program can effectively create complex and interesting solutions to real issues within your organization’s processes.

Automating internal processes to provide efficiencies will only take you so far. Your organization needs to engage and delight your customers; that’s what they’re expecting and that’s what your competition will provide if you don’t.

Intelligent automation that combines chatbots, smart forms, and natural language processing allows you to offer responsive customer interactions without adding more people to handle the demand, and without modifying your internal systems to provide the services your customers want.

Customer-centric companies are 60% more profitable than companies that aren't.

The world isn’t standing still, and neither are your competitors.

Government regulations change quickly and require immediate compliance. If you don’t adapt, your organization risks large fines or other penalties. Enterprises can’t afford to move slowly when everything is in constant flux.

Luckily, IA can provide a way forward for your organization so you can accomplish more with the same team, driving innovation through agility.

With more than 80% of data coming from unstructured sources, your team needs the power of AI and NLP to sort through the massive piles of emails or use transcription engines to decode audio content into searchable resources. Tapping into this data requires intelligent automation to sort, search and present the right content quickly.

With business process management (BPM) you can monitor business processes to ensure they’re delivering the right results over time. As an IA technology, BPM connects processes, people digital workers, data, and software – all so your work can be done faster, more efficiently, and accurately.

With data overflowing systems that don’t intercommunicate well, how can your organization adopt advanced artificial intelligence or machine learning without spending years building customized connections between systems and the AI or ML engine?

Intelligent automation platforms are ideal for interconnecting advanced AI or ML with all the current data sources within your organization, even if those systems are homegrown. This offers additional flexibility when selecting the AI engines to evaluate the data within these systems.

Intelligent automation is one of the biggest drivers of an agile organization.

Imagine if your organization could react to a new opportunity in the market by quickly creating an offering that requires a few structural changes.

McKinsey provides this insight on building agility in the corporate environment:

“Agility needs two things. One is a dynamic capability, the ability to move fast—speed, nimbleness, responsiveness. And agility requires stability, a stable foundation—a platform, if you will—of things that don’t change.”

Organizations that can react dynamically while remaining on a firm foundation will be able to capture new opportunities and successfully manage any risks.

Since intelligent automation utilizes the stable systems that are currently running the business, that solid foundation provides the anchor while RPA, AI and other technologies adapt quickly to the opportunity.

Unleashing people from low-value labor is your organization’s strongest asset. IA takes over repetitive and time-consuming tasks, creating a streamlined workflow that has fewer errors and runs much quicker, leaving your employees to focus on higher-value, more interesting tasks.

IA partnered with BPM lets your organization strategically assess and refine your business operations. This helps you stay aligned with your goals, continuously improving and saving money.

According to this article from McKinsey,

Machines are great at processing transactions quickly and can be reconfigured without bias toward the “old way” of doing things. However, people have the capacity to develop new products and services appealing to what other people will buy and use.

People can manage obstacles and offer creative solutions to address business challenges caused by changing market demand, government regulation and consumer preferences.

Let people do what they do best – i.e., run your business – while intelligent automation uncovers hidden patterns using AI, and machine learning provides insight into new opportunities.

There’s a world full of possibilities when you see automation as a spark for innovation and opportunity. And that’s potentially one of the most important reasons your organization needs it.

Intelligent automation drives innovation, totally transforming your organization’s operations and casting a wide net of benefits enterprise-wide.

SS&C Blue Prism offers IA solutions to help your organization accelerate growth, stay competitive, exceed customer expectations and scale effectively. Don’t wait to drive results – evolve your enterprise with intelligent automation.

Alexis Veenendaal is an associate content writer and editor at SS&C Blue Prism. She’ll tell you all the cool tips and tricks for implementing intelligent automation into your workplace. She has lived and worked internationally as a professional writer and designer for nearly a decade after graduating from the University of Lethbridge for English Literature. Her personal pursuits include authoring books and digital cartography.