The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Though they’ve been around a long time, they strive to stay up to date with cutting-edge technology. 

The bank was looking for a way to quickly review more than 2,500 daily transactions in the “excess queue” which includes direct debits, checks and standing orders. If an account has insufficient funds, the bank must decide to either return or process the payments depending on the account profile.

Download the full story to learn how the Co-Operative bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day, improving customer service and bringing down costs for the bank.