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Communications mining automation combines Artificial Intelligence (AI) and Natural Language Processing (NLP) for highly effective communications mining. SS&C Blue Prism works with 'best in breed' technology partners to help you extract valuable information from emails, calls, notes, chats, tickets and more, to better understand your customers’ needs and your internal processes.
Communications mining enables you to accurately identify the most valuable change opportunities across your business. Quantifying those opportunities in advance of investing in change reduces the risk of not achieving the expected benefits. Discover how robotic process automation (RPA) opens doors to new sources of structured data in critical business processes to drive true transformation.
Make informed, quantified decisions with communications analytics.
Understand and monitor clients, markets, service, and even competitors.
Enrich CRM data capture and trigger workflow events.
Drive automation and trigger processes to SS&C Blue Prism software robots.
Automatically learn from your historical data. Powerful deep learning language models learn from and adapt to your terminology, phrasing and processes. Deploy a new automation from messages and queries within hours not months.
SS&C Blue Prism’s intelligent automation solutions can understand complex, multi-intent, multi-turn conversations found in human-to-human business communication – in email, support tickets, case notes and forms.
Intelligent automation gives business users the ability to teach systems how to interpret data in an easy to use GUI - no coding required! Creating a new account, training, and deploying into production takes only hours, not days or months.
Instantly get valuable analytics and MI on the contents of your business communications data.
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