As part of an operational agility program, Shop Direct Group Financial Services quickly marshalled operational support for the launch of a new insurance product using Blue Prism software. Without Blue Prism the process would have required 22 staff.

The primary operational challenge faced in introducing a new ID Theft insurance product revolved around the ability to predict the level of ongoing operational support.

Overview

• New operational processes implemented by Shop Direct Group Financial Services staff in matter of days
• Recruitment and training cost of 22 staff eliminated
• Rapid and predictable ROI –within 1 month
• Predictable staff planning
• No change impact on existing systems
• Part of ongoing program of agility based initiatives