Improve customer experience
Improving customer service can help logistics providers build a powerful brand reputation, helping to attract more customers, increase sales, and maximize return on investment. Intelligent automation ensures customers are provided with the most efficient service at the best price possible.
Price monitoring
Automatically identify price changes, generate impact analysis and populate freight cost logs, freeing up buyers’ time to focus on revenue generating activities.
Quote management
Provide quotes on demand automatically, minimizing delay and improving customer experience.
Status updates
Automate customer updates to provide shipment status at any given time, considerably increasing customer satisfaction.
Complaints handling
Automate letter management to ensure customers are kept informed of progress regularly. Run compliance checks to ensure open complaints do not go unanswered.
Take the load off freight and operations management
Managing freight across land, air and sea is a highly complex task. Ensuring loads are transported by the right carriers at the right price and on the right route is time consuming and challenging. Intelligent automation drives cost efficiencies by seamlessly connecting with multiple partner systems, reducing manual effort and helping you source the optimal carriers for your needs.
Freight requests
Use digital workers to select potential carriers, calculate costs and select the best priced suppliers for a more efficient and cost effective freight purchase approach.
Shipment tracking
Use tracker systems to automatically monitor the status of shipments, including those made by third-party carriers, to maintain a near real-time view of loads.
Scheduling
Update scheduling systems with requests as appropriate, minimizing the time between request and execution and removing the risk of costly manual errors.
Productivity improvements
Collate, analyze and act upon data captured by IoT devices and radio frequency identification tags to optimize route planning, improve process efficiency and reduce costs.
Contract management
Automate contract creation, updates and renewals. Eliminate manual error and ensure contract renewal opportunities are maximized.
Streamline operations
Access data and integrate with any system, without the need for APIs or EDI.
Turn data into insight
The efficiency of logistics chains depends on the ability to get supply and demand planning right. But reviewing complex records and data sets can be a significant challenge. From historical sales data to custom orders, collecting and analyzing the appropriate data from a myriad of sources takes time and effort. It can also lead to errors. Intelligent automaton can help you collate and aggregate data to support accurate decision-making across your organization.
Aggregate data automatically
Pull data from multiple systems, whether internal or third-party, then cleanse and format it to provide datasets for analysis or review by planners.
Analyze trends
Connect digital workers with data analytics applications to identify trends, from supplier pricing to customer purchasing activity.
Use forecast reports
Generate and disseminate detailed, automated reports with more accurate forecasting to increase flexibility and reduce costs.
Support predictive maintenance
Gather data from assorted sensors and systems, facilitating the use of predictive algorithms to provide predictive maintenance and minimize downtime. One customer reduced faults by 650 in the first year and saved $10s of millions in maintenance and replacement fees.
Automation that supports your cyber security manager
Cyber risk management is increasingly important as the threat of malicious activity grows across all sectors. An attack could mean losing customer data, competitive edge or critical transport connections. Automating elements of security management can help minimize the risks.
Maintain security tools
Audit security applications, including anti-virus to ensure they are running, check their expiry dates and renew them as required.
Enforce data policies
Ensure data isn’t stored in places it shouldn’t be and execute data archiving using digital workers to reduce the risk of any form of data breach.
Achieve internal compliance
Automate regular checks against internal security policies to ensure nothing falls through the gaps, and avoid preventable vulnerabilities.
Manage secure system access
Control and maintain access to IT systems and facilities using automation to ensure workers only have access when and where they should. Use digital workers to ensure a consistent approach to access requests and access removal.
Streamline SAP operations
Support for SAP ERP Central Component (SAP ECC) ends in 2027. While that may seem far away, the task of moving to SAP S/4 HANA is proving difficult, with multiple options that invariably take years for many organizations to complete. Organizations should also take a critical look at current enterprise resource planning (ERP) strategies and how automation can help move them forward on the path to digital transformation.
Manage data migration and validation
Make ERP migrations easier by using SS&C Blue Prism to orchestrate and validate data migration from existing database tables into new ones.
Optimize basic functions
Automate simple processes such as setting up security, user authorizations, devices and printers, transport analysis and validation, as well as Fiori app activation.
Purchase to pay
Digital workers perform P2P processes from PO management and supplier management to verification and approval.
Order to cash
Automate tasks from quote and order management to credit management and customer billing, streamlining internal processes.
Record to report
Automate general ledger / intercompany accounting and cost accounting within SAP S/4 HANA reducing manual effort and freeing up finance teams to focus on more complex work.
SAP Operations
Execute key SAP operations like adjustments, renewals, account service, and customer onboarding faster and more accurately for an improved customer experience.
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