Ser Educacional is one of Brazil’s largest providers of university extension and continuing higher education courses. Undoubtably a market leader, Ser Educacional has embarked on a digital transformation to retain its competitive edge. The organization found that legacy processes were hampering its ability to adapt and innovate, since many required significant amounts of manual input. In one example, each month they had to generate and send bills to 200,000 students.

Read Ser Educacional’s story to find out how intelligent automation improved the user experience, decreased response-time delays and freed staff to concentrate on higher value tasks.