We didn’t have an automation team, and the tight timeframes and resource constraints meant we didn’t have time to employ our own staff to meet the deadline. SS&C Blue Prism’s professional services brought deep expertise in RPA, a flexible attitude, and a critical partnership that enabled us to create a solid connection between our electronic referral system and our new electronic record system, Epic.”

I’m using Knowledge Support sessions for a new process that I'm developing, and it has saved me so much time. I'm flying through my work now, thanks to some little tricks that I've been taught by the Knowledge Support team.”

Our team is comprised of Eversource, EY, and Blue Prism staff. When people work with us, they’re not able to tell who came from which organization, and that continues to be a hallmark of our success.”

I found the bespoke knowledge support to be invaluable because you are working with someone who has actually built the process. When it comes to trying to navigate around the process and find out where something may be going wrong, [the knowledge support team] is able to point you in the right direction without any hesitation. Best of all, they coach me to be able to fix the processes myself.”

We completed all the mock exams after our online intelligent automation training. It’s a bit like if you passed your driving theory tests, but it doesn't mean I know how to drive. Partnering with Blue Prism’s professional services gave us confidence. Instead of being told what to do in a theoretical sense, our knowledge support team spoke specifically to us and worked with us — and we built the process together in our training session.”

Our professional services contact was both knowledgeable and more than willing to do whatever was needed to help us. It was a pleasure to work with him. He had other work at the same time but still accommodated us, even though our request was at the last minute.”