Visiting a healthcare provider can be a time-consuming process for patients. At Mid Essex Hospital Services, a National Health Service (NHS) Trust, providing quality healthcare is crucial, but so is a positive patient experience. 

The Trust decided knew that simplifying the check-in process would start a patient’s visit off on the right foot. They developed a self-service kiosk solution, which while helpful in theory, was hard to deploy in practice. 

Read NHS Mid-Essex’s story to find out how the Trust utilized intelligent automation to enhance the patient experience and make the self-service kiosk program a success.