Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.Javier Magdalena Director of Automation and Process Simplification, Telefónica
Today’s telecom contact centers are under constant pressure to provide the highest and most ecient levels of service, but multiple legacy systems, high attrition, training and retraining costs, and scalability make this a challenging goal to attain.
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